Shipping policy
Shipping, Local Pickup
Thank you for shopping with Luxe Strands Collective. Please review this policy carefully before completing your purchase.
Order Processing
Orders requiring shipment are typically processed within 2–4 business days, excluding weekends and holidays. Processing time is separate from shipping and delivery time.
Additional processing time may be required during sales, product launches, holidays, or periods of high order volume. Once your order ships, you will receive a confirmation email containing your tracking information.
Preorder Products
Vietnamese hair is available by preorder only. Please allow approximately 7–10 business days for preorder processing before shipment or pickup.
Any additional processing estimate shown on a product page will apply to that item. If preorder and in-stock products are purchased together, the entire order may be held until all products are available.
Local Pickup
Local pickup may be available for eligible orders. If offered, the local-pickup option will appear during checkout.
Standard Local Pickup
Standard local-pickup orders will be prepared within 48 hours after the order is submitted.
Expedited Local Pickup
Customers who select expedited local pickup at checkout may have their order prepared within 2 hours after the order is submitted.
Expedited pickup is subject to product availability, designated pickup hours, and any applicable expedited-service fee.
Orders placed outside of available pickup hours may not begin processing until the next available pickup period. Preorder products are not eligible for two-hour expedited pickup unless otherwise stated.
Ready-for-Pickup Notification
Selecting local pickup does not mean your order is immediately available.
Please wait until you receive a “Ready for Pickup” email or text message before traveling to the pickup location. The notification will include the pickup address, available pickup times, and any additional instructions.
What to Bring
When collecting your order, please provide:
Your order-confirmation number
A valid government-issued photo ID
The name used to place the order
The name on the identification should match the name listed on the order.
Authorized Pickup Person
If another person will collect your order, please email support@shopluxestrandscollective.com in advance and provide that person’s full name.
The authorized person must present a valid government-issued photo ID and the order-confirmation number. Orders will not be released to an unauthorized individual.
Pickup Timeframe
Orders should be collected within 7 calendar days after the “Ready for Pickup” notification is sent.
If you cannot collect your order within that period, please contact us to make alternative arrangements. Orders not collected within 14 calendar days may be canceled or subject to additional handling or shipping charges where permitted.
Pickup Appointments
Pickup is available only during the designated times provided in your notification. Please do not arrive outside your approved pickup window without contacting us first.
Order Inspection at Pickup
Customers are encouraged to inspect their order when it is collected. Any missing, incorrect, or visibly damaged item should be reported before leaving the pickup location whenever possible.
Once the order has been collected, it will be considered received. All return, exchange, and refund requirements stated in this policy will continue to apply.
Changing From Pickup to Shipping
If you cannot collect your order and would like it shipped instead, contact us at support@shopluxestrandscollective.com.
The customer will be responsible for the applicable shipping charges. The order will not be shipped until those charges have been paid.
Pickup Confirmation
A signature, pickup confirmation, or other proof of collection may be required when the order is released.
Shipping
Shipping rates and available delivery options are displayed at checkout.
Estimated delivery times begin after the order has been processed and transferred to the shipping carrier. Delivery dates are estimates and cannot be guaranteed because carrier delays may occur.
Luxe Strands Collective is not responsible for shipping delays caused by the carrier, severe weather, incorrect address information, holidays, or other circumstances outside our control.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you notice an error. We will make every reasonable effort to correct the address before shipment; however, changes cannot be guaranteed after an order has entered processing or has shipped.
Orders returned because of an incorrect or incomplete address may require an additional shipping payment before they can be resent.
Tracking and Delivery
Customers are responsible for monitoring the tracking information provided with their order.
An order marked “delivered” by the shipping carrier will be considered delivered. If you cannot locate your package, please:
Check the surrounding delivery area.
Ask members of your household or neighbors.
Contact the shipping carrier.
Contact Luxe Strands Collective for additional assistance.
Please report missing, damaged, or incorrectly delivered packages as soon as possible.
Lost or Damaged Packages
If your package is lost or damaged while in transit, contact us at support@shopluxestrandscollective.com.
Include your full name, order number, photographs of any damaged packaging or products, and a description of the issue. We will assist with the carrier claim and determine the appropriate resolution based on the circumstances.
Please retain all original packaging until the matter has been resolved.
Final-Sale Products
Because hair extensions and haircare products are personal-use items, products that have been opened, worn, installed, washed, brushed, combed, cut, colored, chemically treated, altered, or removed from their original packaging are final sale and cannot be returned or exchanged.